Allgemeine Geschäftsbedingungen

Unsere Nutzungsbedingungen von Januar 2017

  1. general

  2. ordering process

  3. custom-made products

  4. payment

  5. Shipping and invoicing

  6. shipping and handling

  7. disclaimer of liability


1. general

We are a small handicraft enterprise, because of the extremely varied desires of our customers we work generally on order basis to guarantee maximum flexibility. This enables us to meet your individual needs and expectations. Smaller articles and items are usually in stock.


2. ordering process

We are happy to take your enquiries, orders and requests by phone, or email. In addition to the creation of jigsaw puzzle cuttings, we are also happy to illustrate the artwork for you. We charge for the desgin as well.
Simply request a non-binding offer or send us an order by email. You will receive an order confirmation before the product is manufactured.


3. custom-made products

Special designs are articles which are not yet firmly integrated into our production process. Articles not included in the catalogue or marked as "custom-made" in the catalogue are also considered to be the same. Here it is most practical if at the first inquiry concrete sources, sketches and drawings are available.

4. payment

After completion of the order, commercial customers will be invoiced with VAT.
For larger projects we require a deposit of 30% of the total gross price to cover material and basic costs. By placing an order in writing, a contractual relationship between the company "Custom Puzzles" and the customer automatically becomes effective on the basis of these terms and conditions.
Depending on the order situation, a delivery period of 2-3 weeks can occur, especially for custom-made products. Usualy whe ship within one week.

5. shipping and invoicing

Please consider the different shipping and customs costs for orders from abroad. The goods remain the property of Custom Puzzles until full payment has been made. The prices valid on the day of the order will be charged.
The delivery times are given without obligation, but will be adhered to as good as possible. Since our products are handmade and of high quality, delays can sometimes be unavoidable.
For stock items, the delivery time is usually about three to five working days.

6. shipping costs

We ship within Germany at favourable conditions with DHL or Overnight Express.
We use almost exclusively reused cardboard boxes and padding as packaging.
For blank puzzles, you will receive a detailed design guide with information on the best pens and colours, as well as a sample material for testing.
maxi letter
€ 2.-
Packets up to 30cm
€ 6.-
Package insured
€ 8.-
Courier overnight starts from
€ 30.-
Of course we will also send you product samples, just contact us via email.
We do not accept any liability for damage to property or personal injury caused by articles produced and traded by us.

protection of privacy

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection declaration.
The use of our website is generally possible without providing personal data. Insofar as personal data (e. g. name, address or e-mail addresses) are collected on our pages, this is always done, as far as possible, on a voluntary basis. These data will not be passed on to third parties without your express consent.
We would like to point out that data transmission on the Internet (e. g. when communicating by e-mail) may have security gaps. A complete protection of data against access by third parties is not possible.

1. cookies

Some of the Internet pages use so-called cookies. Cookies do not damage your computer and contain no viruses. Cookies are used to make our website more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and saved by your browser.
Most of the cookies we use are so-called "session cookies". They are automatically deleted at the end of your visit. Other cookies remain stored on your mobile device until you delete them. These cookies enable us to recognize your browser the next time you visit our website.
You can set your browser in such a way that you are informed about the setting of cookies and allow cookies only in individual cases, you can exclude the acceptance of cookies for certain cases or generally and you can activate the automatic deletion of cookies when closing the browser. When cookies are disabled, the functionality of this website may be limited.

2. server log files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:
Browser type / browser version
operating system used
Referrer URL
Host name of the accessing computer
Time of the server request
These data cannot be assigned to specific persons. This data is not combined with other data sources.

4. privacy policy for the use of Google Analytics

This website uses functions of the web analytics service Google Analytics. Provider is Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.

Google Analytics uses so-called "cookies". These are text files that are stored on your computer and allow an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there.
For more information on how we handle user data at Google Analytics, please see the Google Privacy Policy:
browser plugin

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plugin available under the following link:
Opposition to data collection
You can prevent Google Analytics from collecting your information by clicking on the link below. An opt-out cookie is set that prevents your data from being collected when you visit this website in the future: Disable Google Analytics
5. data protection declaration for the use of Facebook plugins (like button)
Our pages include plugins from the social networking site Facebook, Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA. You can recognize the Facebook plugins by the Facebook logo or the "Like" button on our site. An overview of the Facebook plugins can be found here:

When you visit our pages, the plugin establishes a direct connection between your browser and the Facebook server. Facebook receives the information that you have visited our site with your IP address. If you click the Facebook "Like button" while logged in to your Facebook account, you can link the contents of our pages to your Facebook profile. This allows Facebook to associate visiting our pages with your user account. We would like to point out that we, as the provider of these pages, do not receive any knowledge of the content of the transmitted data and their use by Facebook. For more information, see the Facebook Privacy Policy at
If you do not want Facebook to associate visiting our pages with your Facebook account, please log out of your Facebook account.
6. data protection declaration for the use of LinkedIn
Our website uses the functions of the LinkedIn network. Provider is the LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA. Each time you access one of our pages that contains LinkedIn's features, a connection is established to a LinkedIn server. LinkedIn is informed that you have visited our website with your IP address. If you click on the "Recommend-Button" of LinkedIn and you are logged in to your account with LinkedIn, LinkedIn is able to assign your visit to you and your user account. We would like to point out that, as the provider of these pages, we have no knowledge of the content of the transmitted data and their use by LinkedIn.
For more information, please refer to the LinkedIn Privacy Policy at:
7. privacy policy for the use of Pinterest
On our site we use social plugins of the social network Pinterest, which is operated by Pinterest Inc., 808 Brannan Street San Francisco, CA 94103-490, USA ("Pinterest"). When you call up a page that contains such a plugin, your browser establishes a direct connection to the Pinterest servers. The plugin transfers log data to the Pinterest server in the USA. This log data may contain your IP address, the address of the websites visited, which also contain pinterest functions, browser type and settings, date and time of the request, how you use Pinterest and cookies.
For more information on the purpose, scope and further processing and use of the data by Pinterest, as well as your rights and means of protecting your privacy, please refer to the privacy policy of Pinterest: